Walking Tours FAQ
Q. Do I have to make a reservation or can I just show up?
A: Yes. Reservations are required for guaranteed spots on all tours. Reservations ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
Q. Why should I submit my phone number when making a reservation?
A: You will receive your reservation confirmation before your tour via email. We recommend that you provide a phone number by which you can be contacted on the day of the tour in case any changes to the tour need to be made at short notice.
Q. Are your tours wheelchair/stroller accessible?
A: We do everything we can to offer accessible tours. Please contact us before booking to discuss your needs and to ascertain whether our tours are accessible or whether we can make the route accessible.
Q. What happens if we arrive late to the tour?
A: Please try to be on time. We recommend arriving at the starting location 10 minutes before the tour starts. You don’t want to be the person arriving late and having to call and interrupt the guide in the middle of a tour. Not contacting us or contacting us at a very late notice might affect your future reservations.
Q. I have changed my mind and cannot come to the tour. Do I have to let you know?
A: Yes! Please give us at least a 24-hour notice before your tour starts. The number of available spots on any tour are limited. By letting us know in time (at least 24 hours ahead) that you cannot make it, we can open up the extra spot to other interested guests. If you have prepaid for a tour, we require 48 hours notice for a refund or to reschedule.
Please understand that if you make a reservation and don’t show up then this might affect your future reservations.
Q. Can I attend a morning and afternoon tour on the same day?
A: Yes. There is a 2 hour break between the Uncovering Our Past morning tour and the afternoon Grave Tales tour. You should consider setting aside this time for a quick bite to eat and to rest your feet.
Q. Do the tours ever get cancelled for weather?
A: Our tours will still go on whether rain or shine. Dress appropriately for the conditions. If the weather is bad, we will include as many covered stops as possible. Comfortable walking shoes are recommended. In the event of extreme weather conditions or any other unforeseen reasons, we will text or phone you if a tour needs to be cancelled or postponed.
Q. What should I wear?
A: Comfortable walking shoes. Sunscreen. A hat. Sunglasses. An umbrella (if it looks like it is going to rain). Layer up during cooler months between June and August.
Q. Can we bring our dog?
A: We love pets, but unfortunately not all guests do. We ask that you not bring your dog or any other pet on a tour unless it is a guide dog in harness. In New South Wales, Australia, a guide dog in harness is permitted and allowed to enter all public places that form part of our tours.
Q. Do you conduct private tours?
A: We regularly conduct tours for schools, corporate events, friends or families and can work to a date and time of your choosing.